FDM Capital Securities (Pvt) Ltd.
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Frequently Asked Questions

How to open an account with FDM?

Opening an account is very simple.
You can call our ,direct number 021-32271919-20-21, or email us at info@fdm.com.pk or fill out an online account opening form available on our website www.fdm.com.pk
Our brokerage advisors will assist you and answer all your queries regarding the procedures for managing, using and monitoring your account.

What is fdmtradeonline.com?

Fdmtardeonline.com in an internet based service In which a 24-hour connection to access to your account balances and portfolio holdings, statements.

Who can sign up for fdmtradeonline?

You can call us on direct number 021-32271919-20-21 for signup.

What is fdmtick and fdmitick?

fdmtick in an Android application where you can switch your online trading through your smart phone. The application is available on Play store apps. Fdmitick for iphone users. And available on apple store

Who can sign up for fdmtick?

You can call us on direct number 021-32271919-20-21 for signup. Or call for IT assistance.

How do I sign u?

You can sign-up by filling our Account Opening Form either online by clicking the Open an Account button available at top of this page or after downloading it from here. The whole process takes just a few minutes. For further assistance, please call the Call Center 111 336 336

Are the market quotes real-time or delayed?

The market quotes and order placement quotes are real-time for fdm clients.

Is account information on fdmtradeonline.com is secure?

Absolutely! When you visit the fdmtradeonline.com and provide your ID and password, your session is encrypted.

What kind of customer service can I expect from fdm?

The customer support of fdm is available during working hours at 111 336 336 to sort out any problems that you may face.

How do I contact customer service if I reside outside Pakistan?


Clients residing outside Pakistan can send an email detailing your query to us or by dialing fdm help line from outside Pakistan.

What is a stock market?

Stock exchange is an integral part of a country’s capital market as it aids in capital formation through sale of securities most notably shares. It also provides marketability of securities by providing a secondary market for trading. Hence, it’s a place where securities of listed companies can be bought and sold thereby bringing together companies and investors in one place.

What are dividends?

Dividends are returns on shareholding. The return is paid by the company out of its profits. This return may be in the form of cash or additional shares referred to as ‘bonus shares’. Dividends are announced by the company usually once or twice a year depending upon company policy.

What is a primary market and a secondary market?

A primary market is a market where securities which have never been issued before are offered to the public. This initial public offering (IPO), also called the primary issue, is therefore a transaction between the issuing company and the investor. A buyer of the initial issue may consider selling the security to another party. This transaction is done on the secondary market where the outstanding securities are traded amongst investors.

What is the difference between a ‘listed’ and ‘unlisted’ company?


A listed company is one whose securities are listed on an exchange. The share price of a listed company is quoted and traded on a stock exchange. Unlisted company is one whose securities are not listed on an exchange. Its shares are therefore not available for trading to the general public. Private limited companies are examples of unlisted companies.

What is the difference between preference shares and ordinary shares?


Preference shares have preference over ordinary shares with respect to dividend payments and in the event of liquidation i.e. payments are made to preference share holders before any payments are made to holders of ordinary shares. Preference shares usually carry a fixed dividend amount, are usually callable at the option of the issuing company and generally have no voting rights. They may also have an option for conversion to ordinary shares. Ordinary shares are the most common shares issued by a corporation. The ordinary or common stocks have voting rights; dividend payments vary with the company’s performance and are not callable.

What is a right share?

In order to raise additional funding may a company issue right shares to the existing share - holders. A right issue therefore allows shareholders to buy shares of an issue before it is offered to the public usually at a discounted price. The new shares are usually issued in proportion to the existing investors holdings.

What does market capitalization mean?

Market capitalization of a company is the product of number of shares outstanding and its price on a particular day. The market capitalization of a stock exchange is therefore the product of the total shares outstanding of the listed companies and their respective prices on a given day.

What is the Central Depository System?

A Central Depository System (CDS) is an electronic book entry system for custody and transfer of securities. CDS was introduced to replace the manual system of physical handling and settlement of shares at the stock exchange. The CDS is managed by the Central Depository Company (CDC) which is incorporated under the Central Depositories Act 1997. Investors can open their accounts directly with CDC called Investor Accounts or open sub accounts with a brokerage firm. With the introduction and implementation of the CDS and automated trading system, trading and settlement of securities has become efficient.

What are your commission and fees for fdm Stock Trading?

fdm offers the most competitive rates in the industry; minimum 5 paisa per share on shares valued up to Rs. 25.

How long does it take to open an account?

Once all documentation is completed and approved, you will be able to access your account. Investment/Trading can begin once your account has sufficient funds.

How the orders are accepted, processed, settled and cleared via the internet?


There are diverse way to place an order, you may use your Trading Terminal, Web-Based Terminal Or Mobile trading, Whenever you will place order through online trading system, the message board view window shows the time and details of the order placement, cancellation and execution. The Margin window also shows the status of order placement through pending order, updating of custody balance in case of execution and cash balance accordingly. You can also view the details of outstanding orders as well executed transaction through your terminal.

DISCLAIMER : “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.”

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